Last Updated: 02 June 2026
Privacy Policy for Pro Locksmith Everett
This Privacy Policy describes how Pro Locksmith Everett ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, contact us, or utilize our locksmith services in Everett, WA, USA. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.
1. Information We Collect
We collect various types of information from and about you to provide our services and improve your experience.
1.1 Personal Information You Provide Directly
When you contact Pro Locksmith Everett or request our services, you may provide us with personal information, including but not limited to: * Contact Information: Name, email address, phone number, and service address (e.g., your home, business, or vehicle location in Everett, WA). * Service Details: Information related to the locksmith service you require, such as the type of lock, key details, vehicle make/model/year/VIN (for automotive locksmith services), security concerns, or other relevant specifics to fulfill your request. * Payment Information: Billing address and payment details (e.g., credit card number, expiration date, security code) when you make a payment for our services. Please note that we do not store sensitive payment card information on our servers; it is securely processed by our third-party payment processors. * Communications: Records of your interactions with us, including phone calls (which may be recorded for quality assurance, training, and record-keeping purposes), emails, or messages through contact forms.1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity: * Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies, as detailed in Section 5.1.3 Information from Third Parties
In some cases, we may receive information about you from third-party sources, such as online directories, lead generation services, or social media platforms, when you interact with our listings or advertisements on those platforms.2. How We Use Your Information
Pro Locksmith Everett uses the information we collect for various business purposes, including: * To Provide Locksmith Services: To schedule, dispatch, and complete your requested locksmith services in Everett, WA, including emergency services, lock repairs, installations, key cutting, and security upgrades. * Communication: To communicate with you regarding your service requests, appointments, provide updates, send confirmations, and respond to your inquiries. * Payment Processing: To process payments for services rendered. * Service Improvement: To understand how our services are used, analyze website performance, gather feedback, and continuously improve our service offerings and customer experience. * Marketing and Promotions: With your consent, to send you promotional communications about Pro Locksmith Everett's services, special offers, or relevant security tips. You can opt-out of these communications at any time. * Security and Fraud Prevention: To protect our website, services, and customers from fraudulent activities and unauthorized access. * Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests. * Internal Operations: For internal record-keeping, administrative purposes, and data analysis.
3. Data Protection and Security Measures
Pro Locksmith Everett is committed to protecting your personal information from unauthorized access, use, disclosure, alteration, or destruction. We implement a variety of security measures, including: * Secure Communication: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server. * Access Controls: Limiting access to your personal information to authorized employees and service providers who need to know that information to perform their job duties. * Secure Storage: Storing personal information on secure servers and utilizing appropriate technical and organizational measures to protect it. * Employee Training: Training our employees on privacy best practices and the importance of data security. * Third-Party Security: Requiring our third-party service providers to implement and maintain similar security measures.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Third-Party Services
We utilize third-party services to support our business operations: * Analytics: We use Google Analytics to collect information about how visitors use our website. This helps us understand website traffic and improve our online presence. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices and opt-out here: https://tools.google.com/dlpage/gaoptout * Payment Processors: When you make a payment for our services, we use secure third-party payment processors (e.g., credit card processing gateways). Pro Locksmith Everett does not directly store your full payment card details. These processors handle your payment information in accordance with their own privacy policies and industry security standards (like PCI DSS). * CRM/Dispatch Systems: We may use third-party Customer Relationship Management (CRM) and dispatch software to manage customer interactions, schedule services, and dispatch our technicians. Your contact and service details may be stored within these systems.
These third parties have their own privacy policies governing how they use the information we provide to them. We encourage you to review their policies.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience. * What are Cookies? Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. * How We Use Them: * Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any error messages. This information is aggregated and anonymous. * Your Choices: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some parts of our website may not function correctly.
6. Data Retention
Pro Locksmith Everett retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. * Service Records: We typically retain service records and related personal information for several years to comply with legal obligations, address potential disputes, or provide follow-up services. * Communication Data: Communications (e.g., emails, phone call recordings) may be retained for a period consistent with our customer service and legal compliance needs. * Website Data: Anonymous website usage data (e.g., Google Analytics data) may be retained for a longer period for analytical purposes.
Once the retention period expires, we will securely delete or anonymize your personal information.
7. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA). Pro Locksmith Everett respects these rights and is committed to assisting you in exercising them.
Your rights may include: * Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale or Sharing: While Pro Locksmith Everett does not "sell" your personal information in the traditional sense, some state laws broadly define "sale" or "sharing" to include certain types of data disclosure (e.g., for targeted advertising). You have the right to opt-out of such "sale" or "sharing" if applicable. Pro Locksmith Everett does not sell your personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
How to Exercise Your Rights
To exercise any of these rights, please contact Pro Locksmith Everett using the contact details provided in Section 10 of this policy. We will verify your request by asking for information sufficient to confirm your identity. We will respond to your request within the timeframe required by applicable law.8. Children's Privacy
Our services are not directed to individuals under the age of 16. Pro Locksmith Everett does not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by Pro Locksmith Everett. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and are not responsible for their content, privacy practices, or policies.
10. Changes to This Privacy Policy
Pro Locksmith Everett may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Pro Locksmith Everett at:
Pro Locksmith Everett 312 Madison St Everett, WA 98203 USA
Email: support@prolocksmitheverett.com
